List of Subprocessors
Effective date: August 22, 2024
Note: The Terms, Policy, or Agreement are available in Indonesian and English. In case of any discrepancies between the translations, the English version shall prevail.
DiLan uses third-party Subprocessors to enhance the availability of our Services and manage Customer, User, and Usage Data. Below is a comprehensive list of these Subprocessors and their specific services. This transparency clarifies each Subprocessor's role in delivering our Services.
A. Infrastructure
We use these Subprocessors for hosting and running the Services.
| Subprocessor | Purpose of Processing | Location(s) |
|---|---|---|
| AWS | Hosting and storage systems provider | Global, Singapore, Indonesia |
| Cloudflare | Hosting and storage systems provider | Global, Indonesia |
B. Business Operations
We use these Subprocessors to manage our business, make decisions, and ensure the continuous provision of our Services.
| Subprocessor | Purpose of Processing | Location(s) |
|---|---|---|
| Cloudflare | CDN, DNS services, security, and abuse prevention | Global, Indonesia |
| Instatus | Monitoring and status page | USA |
| Auth0 | Authentication system | USA, Japan |
| Datadog | Infrastructure monitoring, security, and application logging | USA, Japan |
| Segment | Event streams and data pipeline management | USA |
| AWS | Data lake and data warehouse | USA, Singapore, Indonesia |
| MotherDuck | Data warehouse for analytics | USA, Singapore |
| Fivetran | Data pipeline for connecting systems to our data lake and data warehouse | USA, Singapore |
| Airtable | Forms | USA |
| Customer.io | Transactional, broadcast, and marketing messaging | USA |
| Brevo | Transactional messaging | USA |
C. Customer Services
We use these Subprocessors to offer support services.
| Subprocessor | Purpose of Processing | Location(s) |
|---|---|---|
| Intercom | Support services | USA |
| Zendesk | Support services | USA, Japan |
| SafeBase | Support services | USA |
D. Super Space
Super Space uses the following Subprocessors.
| Subprocessor | Purpose of Processing | Location(s) |
|---|---|---|
| Cloudflare | Hosting, CDN, DNS services, security, and abuse prevention | Global, Indonesia |
| AWS | Hosting and storage systems provider | USA, Singapore, Indonesia |
| Agora | Real-time communication services | Global |
| Auth0 | User authentication | USA, Japan |
| Segment | Event streams for analytics | USA |
| Datadog | Performance monitoring | USA, Japan |
| Sentry | Error tracking | USA |
| PostHog | Product analytics | USA |
| MotherDuck | Data warehouse for analytics | USA, Singapore |
| Fivetran | Data pipeline for connecting systems to our data lake and data warehouse | USA, Singapore |
| Postmark | Transactional messaging | USA |
Contact for Questions
If you have questions or concerns about our Terms, Policies, or Agreements, please contact us through Terms & Privacy Form.