Service Level Terms
Effective date: August 4, 2024
Note: The Terms, Policy, or Agreement are available in Indonesian and English. In case of any discrepancies between the translations, the Indonesian version shall prevail.
The Service must maintain 99.99% availability. This percentage, referred to as "Availability," is calculated monthly, excluding holidays, weekends, and scheduled maintenance periods. If the Customers or Users request maintenance at a specific time, that period will also be excluded from the Availability calculation. DiLan will notify the Customers and Users about scheduled maintenance through the official website, https://status.dilan.id.
Downtime caused by factors beyond DiLan's control, such as force majeure events, will also be excluded from the Availability calculation. This approach ensures accurate calculations, including only periods directly impacted by DiLan. As a result, the Customers and Users is provided with transparent and reliable Service Level Terms.
Contact for Questions
If you have questions or concerns about our Terms, Policies, or Agreements, please contact us through Terms & Privacy Form.