Skip to main content

Personal Use Agreement

Effective date: August 17, 2024

Note: The Terms, Policy, or Agreement are available in Indonesian and English. In case of any discrepancies between the translations, the Indonesian version shall prevail.

This Agreement applies only to the personal use of the Services. If you access or use the Services on behalf of an organization, business, institution, or any other legal entity (each referred to as an "Organization"), then your use of the Services, including the ownership of any content created, stored, or transmitted using the Services, will be exclusively governed by and subject to the Organizational Use Agreement.

Please read this Personal Use Agreement ("Agreement") carefully before using the Services operated by PT Dilan Teknologi Indonesia ("DiLan," "we," or "us").

For the purposes of this Agreement:

i. "You" means you as the User of the Services.

ii. "Services" means the online platform of DiLan's software-as-a-service regulated by this Agreement, including related APIs provided by DiLan, and all associated mobile and desktop applications, as well as any Add-ons you subscribe to. "Services" do not include Non-DiLan Services.

Your access to and use of the Services is conditioned upon your acceptance of and compliance with this Agreement. This Agreement applies to all visitors, Users, and other Parties who wish to access or use the Services. You acknowledge that this Agreement, together with the Privacy Policy, governs your access to and use of the Services.

By accessing or using the Services, you agree to be bound by this Agreement. If you do not agree to any part of this Agreement, you do not have permission to access the Services.

A. Content​

For the purposes of this Agreement: (1) "DiLan Content" includes text, graphics, images, music, software, machine learning models, audio, video, any kind of artistic works, and information or material that is posted, generated, provided, or otherwise made available through the Services by DiLan or its licensors; and (2) "User Content" includes any content that you make available for access through the Services (excluding Organization Content). User Content includes all generated outputs. Collectively, DiLan Content, User Content, and Organization Content are referred to as "Content".

1. Content Ownership Rights​

We do not claim any ownership rights over User Content, and nothing in this Agreement will be construed to restrict your rights to use and exploit your User Content. Subject to this Agreement, DiLan and its licensors exclusively own all rights, titles, and interests in and to the Services and DiLan Content, including all related intellectual property rights. You acknowledge that the Services and DiLan Content are protected by copyright, trademark, and other laws in Indonesia and foreign countries. You agree not to remove, alter, or obscure any copyright, trademark, service mark, or other proprietary rights notices incorporated in or accompanying the Services or DiLan Content.

2. Rights to User Content Provided by You​

By providing User Content through the Services, you hereby grant to DiLan a non-exclusive, transferable, worldwide, royalty-free license, with the right to sublicense, to use, store, reproduce, transmit, publicly display, publicly perform, publish, distribute, and modify (solely for format purposes) your User Content solely in connection with operating and providing the Services and DiLan Content to you, and subject to the permissions you grant, to other Users, individuals, and/or organizations. Subject to these licenses, between DiLan and you, you retain ownership of all rights in your User Content. You acknowledge that if you provide Organization Content (as defined below), the ownership of such Organization Content may be determined by an agreement between you and the Organization, and if no such agreement exists, then between you and the Organization, the Organization may have rights to such Organization Content.

3. Your Responsibility for User Content​

You are solely responsible for your User Content. You represent and warrant that you own your User Content or have all rights necessary to grant us the license rights to it as described in this Agreement. You also represent and warrant that neither your User Content, the provision of your User Content for access through the Services, nor the use of your User Content by DiLan through the Services will infringe, misappropriate, or violate a third party's intellectual property rights, or rights of publicity or privacy, nor result in any violation of applicable laws or regulations or agreements you have with third parties.

4. Sharing User Content​

You can designate your User Content as "public" or "private." You agree that User Content designated as public will be accessible and available to other Users who you grant access to such publicly designated User Content. Consequently, you understand and agree that such Users will have rights to view, comment on, and tag your publicly designated User Content. If you grant additional permissions to other Users regarding your User Content, you understand and agree that those Users, based on the granted permissions, will have the ability to use, publish, display, modify, or reproduce your User Content. You grant DiLan all rights necessary to make any of your publicly designated User Content available to other Users of the Services and allow such Users to engage in the activities described in this Section and the Documentation related to your publicly designated User Content. "Documentation" means the user documentation provided by DiLan concerning the Services that may be updated by DiLan from time to time. Documentation does not include content published in user forums or the Community.

5. Deletion of User Content​

You can delete your User Content designated as private by specifically deleting it. However, some of your User Content might not be completely deleted, and copies of your User Content might remain on the Services. Additional details regarding the deletion and storage of User Content are outlined in 'Termination' below.

6. Rights in Content Provided by DiLan​

Subject to your compliance with this Agreement, DiLan grants you a limited, non-exclusive, non-transferable, non-sublicensable license to download, view, copy, display, and print DiLan Content solely in connection with your use of the Services and for your personal and non-commercial purposes only.

7. Content Policy & Monitoring Use of Content​

You agree that your use of the Services and all User Content will comply with DiLan's Content and Use Policy. Although we have no obligation to monitor access to or use of the Services or Content or to review or edit any Content, we have the right to do so for the purpose of operating the Services, ensuring compliance with this Agreement, and complying with applicable laws or legal requirements. We reserve the right, but are not obligated, to remove or disable access to any Content, including User Content, at any time and without notice, including, but not limited to, if we, in our sole discretion, consider any Content objectionable or in violation of this Agreement. We also have the right to investigate violations of this Agreement or conduct affecting the Services. We may also consult and cooperate with law enforcement authorities to prosecute Users who violate the law.

B. Restrictions on Use of Services​

You are not allowed to do the following unless applicable law or regulations prohibit these restrictions, or you have received written permission from us to do so:

  1. Introduce viruses, trojan, worms, logic bombs, or other malicious or technologically harmful material;
  2. Access or use the Services in any manner that could disable, overburden, damage, disrupt, or impede the Services or interfere with any other party's access to or use of the Services or use any device, software, or routine that causes the same;
  3. Attempt to gain unauthorized access to, interfere with, damage or disrupt the Services, accounts registered to other Users, or computer systems or networks connected to the Services;
  4. Circumvent, remove, alter, deactivate, degrade, or thwart any technological measure or content protections of the Services;
  5. Reverse engineer, decompile, disassemble or decode the Services (including any underlying ideas or algorithms), or attempt to do the same;
  6. Use any robot, spider, crawler, scraper, or other automated devices, process, software, or query that intercepts, mines, scrapes, or otherwise accesses the Services to monitor, extract, copy, or collect information or data from or through the Services, or engage in any manual process to do the same;
  7. Post, upload, publish, transmit, or distribute User Content that: (a) is violent or threatening or promotes violence or actions that are threatening to any person or entity; (b) promotes discrimination, bigotry, racism, hatred, harassment, or harm against any individual or group; (c) promotes illegal or harmful activities or substances; (d) violates, or encourages conduct that would violate, any applicable law or regulation or would give rise to civil liability; (e) is fraudulent, false, misleading, or deceptive; (f) is defamatory, obscene, pornographic, vulgar, or offensive; (g) infringes, misappropriates, or violates a third party's patent, copyright, trademark, trade secret, moral rights, or other intellectual property rights, or rights of publicity or privacy;
  8. Access or use the Services in any manner not explicitly permitted by this Agreement or the Documentation;
  9. Use the Services for any illegal, harassing, unethical, or disruptive purposes;
  10. Access or use the Services in violation of our Content and Use Policy;
  11. Violate any applicable law or regulation concerning your access to or use of the Services; and
  12. Access or use the Services in any manner, including related to data storage, exceeding reasonable usage limits as determined by DiLan in its sole discretion.

C. Accounts​

You are responsible for maintaining the confidentiality of your account and password, including but not limited to restricting access to your computer and/or account. Sharing your login credentials or password is prohibited. You accept responsibility for all activities or actions that occur under your account. You must immediately notify us if you become aware of any breach of security or unauthorized use of your account.

You may not use the name of another person or entity that is unauthorized to be used as a username, or a name or trademark that is subject to rights of another party other than you without appropriate authorization. You may not use any offensive, vulgar, or obscene names as usernames.

You may not use the Services if you are 13 years old or younger. By using the Services, you represent and warrant that you are older than 13 years.

D. Subscriptions​

Certain parts of the Services, including Add-ons, are available on a paid subscription basis ("Subscription"). "Subscription Fee" means all fees associated with your Subscription. Supplementary terms ("Supplementary Terms") may apply to Subscriptions you purchase. You will be billed in advance on a recurring and periodic basis ("Billing Cycle"). Billing Cycles are set on a monthly or annual basis.

You agree that at the end of each Billing Cycle, your Subscription will automatically renew, and your method of payment will be automatically charged for the applicable fees and taxes for the next Billing Cycle under the same conditions as the previous Billing Cycle unless you cancel your Subscription before your renewal date.

A valid payment method is required to process your Subscription payment. You must provide DiLan accurate and complete billing information, including full name, address, state, postal code, and a valid payment method. By submitting such payment information, you automatically authorize DiLan to charge all Subscription Fees incurred through your account to such payment instruments.

If automatic billing fails to occur for any reason, DiLan may attempt to charge your chosen payment method again, one or more times. If payment continues to fail, the Subscription will, at DiLan's sole discretion, be canceled or downgraded and you may lose access to the Services.

You may cancel your Subscription either through your online account management page or by contacting our support team at [email protected] and indicating your intent to cancel your Subscription.

E. Fees and Fee Changes​

DiLan, at its sole discretion and at any time, may modify the Subscription Fees for the Subscriptions, including Add-ons. Any Subscription Fee change will become effective at the end of the then-current Billing Cycle.

DiLan will provide you with a reasonable prior notice of any change in Subscription Fees. Your continued use of the Services after the Subscription Fee change comes into effect constitutes your agreement to pay the modified Subscription Fee.

The Subscription Fee stated does not include taxes or other governmental assessments, including, for example, Value Added Tax, sales tax, use tax, or withholding tax, which may be assessed by any jurisdiction (collectively, "Taxes").

F. Free Trials and Beta Services​

1. Free Trial​

DiLan may, at its sole discretion, offer Subscription with a free trial for a limited period ("Free Trial"). If you are on a Free Trial, you may cancel at any time until the last day of your Free Trial by following the cancellation procedures described in the Subscription section of this Agreement. If you or DiLan cancel your Free Trial, you acknowledge and agree that we may delete all User Content or data associated with the Services running on your Free Trial. If you do not cancel your Free Trial, it will automatically convert to a paid Subscription at the end of the trial period, and you hereby authorize us to charge you for the ongoing use of the paid Services under such Subscription via your payment method. Subsequently, your Subscription can be canceled in accordance with Section D (Subscriptions) of this Agreement.

At any time and without notice, DiLan reserves the right to:

  • a. Modify the terms and conditions of any Free Trial offer;
  • b. Cancel any Free Trial offer; or
  • c. Cancel the Free Trial Subscription at any time.

2. Beta Services​

This section describes additional terms and conditions under which you may access and use certain features, technologies, and services provided by DiLan that are not yet generally available, including but not limited to, products, services, or features designated or labeled as "alpha," "beta," "early access," "preview," "pilot," or similar terms (each, a "Beta Services").

You must comply with all terms related to the Beta Services that DiLan posts on its website or provides to you. DiLan may add or change terms, including lowering or increasing usage limits, related to access or use of Beta Services at any time. Service Level Terms do not apply to Beta Services.

You may provide feedback to DiLan regarding the Beta Services. DiLan will own and may use and evaluate all feedback for its own purposes.

DiLan may suspend or terminate your access to or use of Beta Services at any time. Your access to and use of any Beta Services will automatically terminate upon the release of a generally available version of the applicable Beta Services or upon notification of termination by DiLan.

Disclaimer:

WITHOUT LIMITING ANY DISCLAIMERS IN THIS AGREEMENT, BETA SERVICES ARE NOT GENERALLY READY FOR COMMERCIALIZATION. NOTWITHSTANDING ANYTHING IN THIS AGREEMENT, DILAN PROVIDES BETA SERVICES "AS IS." DILAN MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, REGARDING BETA SERVICES, INCLUDING ANY WARRANTY THAT BETA SERVICES WILL BE GENERALLY AVAILABLE. TO THE EXTENT PERMITTED BY LAW, DILAN DISCLAIMS ALL WARRANTIES, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

G. Refund Policy​

Payments made are non-cancellable and non-refundable. No refunds or credits for partially used Subscription periods will be provided.

H. Communications from DiLan​

By creating an account on our Services, you agree to subscribe to newsletters, marketing, or promotional materials, and other information we may send. However, you may opt-out of receiving some or all of these communications from us by following the unsubscribe link or instructions provided in each email we send. Note that you may still receive transactional or administrative messages related to the Services even after you opt-out of receiving marketing communications.

We respect the intellectual property rights of others. It is our policy to respond to claims that material posted on the Services infringes the copyright of any person or entity in accordance with our DMCA Policy (Digital Millennium Copyright Act).

J. Intellectual Property Rights​

The Services and their contents (excluding User Content and Organization Content), features, and functionality are and will remain the exclusive property of DiLan and its licensors. The Services are protected by copyright, trademark, and other laws of Indonesia and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without prior written consent from DiLan.

K. Feedback​

We welcome feedback, comments, and suggestions for improvements to the Services ("Feedback"). You acknowledge and expressly agree that any Feedback you provide does not and will not grant you any right, title, or interest in the Services or any such Feedback. All Feedback becomes the exclusive property of DiLan, and DiLan may use and disclose Feedback in any manner and for any purpose without further notice or compensation to you and without retaining any rights to Feedback by you. You hereby assign to DiLan all rights, title, and interest (including, but not limited to, patents, copyright, trade secrets, trademarks, know-how, moral rights, and all other intellectual property rights) that you may have in and to any and all Feedback.

We may provide Non-DiLan Services to you through the Gallery.

"Gallery" means the online directory maintained by DiLan providing applications that interact with the Services for Customers and Users. The Gallery can be accessed through the shared interface within the Services. The Gallery excludes third-party platforms utilized in provided Services.

"Non-DiLan Services" means third-party services, connections, data, software, applications, or integrations that interact with the Services, provided or created by third parties. Non-DiLan Services include embedded content where the Services may display a preview or link to the content but do not store content from third-party services.

If you decide to enable, access, or use Non-DiLan Services, your access and use of such Non-DiLan Services will be governed exclusively by your agreement with the provider of such Non-DiLan Services. Furthermore, by enabling such Non-DiLan Services, you allow DiLan to transfer your User Content and account information as required by the functionality of those Non-DiLan Services. Some Non-DiLan Services will be available through the Gallery at no cost, and others for a fee.

DiLan does not guarantee or endorse Non-DiLan Services. The Services may contain features designed to work with Non-DiLan Services, including through the Gallery. DiLan cannot guarantee the continued availability of such features or any Non-DiLan Services, and DiLan may cease providing Non-DiLan Services or the Gallery (or any features of or listings in the Gallery), without prior notice to you, for example, and without limitation, if the provider of a Non-DiLan Service ceases to provide the Non-DiLan Service in a manner acceptable to DiLan. You acknowledge and agree that DiLan has no control over and is not responsible for the content, privacy policies, or practices of third-party websites or Non-DiLan Services. We do not warrant the offerings of these entities or individuals or their websites.

You acknowledge and agree that DiLan will not be responsible, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any content, goods, or services available on or through any third-party websites or Non-DiLan Services. You agree and acknowledge that DiLan has no obligation to provide support or maintenance for Non-DiLan Services, and the failure of a Non-DiLan Service provider to support or maintain the Non-DiLan Service will not entitle you to any refund of fees paid to DiLan, if any, for the Services or Non-DiLan Services.

We strongly encourage you to read the terms and conditions and privacy policies of any third-party websites or Non-DiLan Services you visit or interact with.

M. Termination​

We may terminate or suspend your account and bar access to the Services immediately, without prior notice or liability, at our sole discretion, for any reason and without limitation, including but not limited to a breach of this Agreement.

You can request to delete your Services at any time through our account management page. Upon your request for deletion, all Content from those Services will immediately become inaccessible. After 30 days, User Content will be deleted from our servers and will no longer be recoverable.

N. Indemnification​

You agree to defend, indemnify, and hold harmless DiLan and its license holders and licensors, and their employees, contractors, agents, officers, and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs, or debts, and expenses (including but not limited to attorney's fees), arising from or related to: (1) your use and access to the Services, by you or any person using your account and password; (2) a breach of this Agreement; or (3) your User Content provided to the Services.

O. Limitation of Liability​

In no event shall DiLan, its directors, employees, partners, agents, suppliers, or affiliates be liable to you for any indirect, incidental, special, consequential, or punitive damages. This includes, but is not limited to, loss of profits, data, use, goodwill, or other intangible losses. This applies whether based on warranty, contract, tort (including negligence), or any other legal theory, regardless of whether we have been informed of the possibility of such damages, and even if a remedy set forth herein fails in its essential purpose. DiLan's total liability arising out of or related to your use of the Services and this Agreement is limited to the greater of: (1) 350,000 IDR; or (2) one hundred percent (100%) of the amount you paid for your Subscription in the twelve (12) months preceding the event giving rise to the liability.

P. Disclaimer​

Your use of the Services is at your sole risk. The Services are provided on an "AS IS" and "AS AVAILABLE" basis, without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement, or performance. DiLan, its subsidiaries, affiliates, and licensors do not warrant that: (1) the Services will function uninterrupted, secure, or available at any particular time or location; (2) any errors or defects will be corrected; (3) the Services are free of viruses or other harmful components; or (4) the results of using the Services will meet your requirements.

Q. Confidential Information​

Each Party will protect the other Party's Confidential Information and will not use or disclose it to any third party without authorization. The Recipient may disclose Confidential Information to employees, officers, consultants, or professional advisors who need to know it and who are bound by confidentiality obligations. Disclosure is also permitted if required by law, provided that the Recipient gives notice and an opportunity to the Discloser to contest such disclosure and makes efforts to minimize the scope. The Recipient is responsible for its employees' and representatives' compliance with this Agreement.

R. Changes​

We reserve the right, at our sole discretion, to modify or replace this Agreement, including any Supplementary Terms, at any time. By continuing to access or use our Services after revisions become effective, you agree to be bound by the revised Agreement. If you do not agree to the new Agreement, you are no longer authorized to use the Services.

S. Entire Agreement​

This Agreement constitutes the entire agreement between you and DiLan regarding our Services and supersedes and replaces any prior agreements between DiLan and you regarding the Services.

T. Survival​

All provisions of this Agreement which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

Contact Us

Contact for Questions​

If you have questions or concerns about our Terms, Policies, or Agreements, please contact us through Terms & Privacy Form.